Order confirmation
Once you place your order, you’ll receive a confirmation email from us.
You can make changes to your order before it ships. Please reply to the confirmation email or use the contact form below to get in touch with Customer care.
Shipping confirmation
As soon as your order ships, you'll receive an email with your tracking code from DHL Express. You can track your order at the link below.
You can still make changes to the delivery date and address with DHL On-Demand Delivery at the link below.
When delivery issues happen
If you have a tracking code, the courier can give you the latest updates on your package.
If you haven’t received your tracking code or if they can’t address the issue, please let us know.